Performance Consulting & Scenario-Based Learning

Project: Ask What Matters: Seeing Acromegaly

A branching clinical scenario designed to help learners recognize symptom patterns, ask better questions, and choose stronger next steps.

This project is designed for healthcare professionals and frontline support staff who may be the first to observe that patterns are emerging during intake, assessment, or follow-up care. Learners experience this module in a setting similar to their own workday - where the stakes are real: a better question, a sharper observation, or an earlier next step can change the direction of a patient’s care. My own roles included performance analysis, storyboarding, interaction design and multimedia production.

The central problem is delayed diagnosis, since patients with acromegaly can go years before receiving an accurate diagnosis. The learning gap is not simply ‘teach more medical facts’, it is about helping learners recognize a pattern, connect clues, and act sooner. That becomes the heart of the project: helping learners move from isolated symptoms to a stronger clinical picture.

 I chose a scenario-based approach because this problem needed more than explanation, learners needed to practice noticing, asking, and deciding in context. The experience follows a realistic patient journey from front-desk intake to medical assessment and next-step decisions. I used branching pathways, storytelling, and game mechanics to give choices more weight. Circular Trust and Clinical Clarity meters change as learners make decisions, showing how communication and diagnostic reasoning both shape the outcome.

This audience is busy, focused, and often working under pressure, so the experience needs to get to the point. I used realistic dialogue, short decision points, feedback, role-based perspectives, and symptom visuals to keep the learning connected to the work. The medical assistant, provider, and patient perspectives help learners see how small moments across the visit can build trust, reveal patterns, or lead to missed opportunities.

This project pushed me to design for behavior change within clinical workflows, where small decisions matter. Through feedback, I refined the personas, sharpened the measurable outcomes, and strengthened the story arcs so the experience felt more purposeful. If I continue developing this project, I will deepen the role-specific branches, improve accessibility, and add rare disease scenarios that further support clinical reasoning and earlier recognition.